FAQ’s

  1. How will I receive my ticket?
    Tickets are Electronic. Expect a receipt with your ticket number, NOT a Paper Ticket. Go to the ticket counter of the Airline and check-in 3 hours before your scheduled flight.
  2. Am I charged extra for paying with Credit Card?
    There is no extra charge when you pay for your deposit and optional Travel Cancellation Protection or Single Supplement with a Credit/Debit Card. However, Final and partial payments are accepted by check or money orders only. Payment in full must be received by Proximo Travel, LLC 120 days prior to trip date.
  3. What amenities are at the hotels?
    All Hotels are 4 and 5 Star Hotels: they have hair dryers, toiletries, personal safe, etc.
  4. What are the hotels like?
    Many hotels were once grand residences with each room offering its own unique décor and ambiance.  Because of this, the size of the rooms may vary, giving each passenger their own unique experience.  Rooms are randomly picked and cannot be selected upon arrival.
  5. Can I bring a curling iron or an iron for my clothes?
    Irons and flat or curling irons are not permitted in the hotels as they are a fire hazard.
  6. What type of currency do I need?
    In Italy, France, Spain, Portugal, Austria, Greece, Switzerland and Ireland – We suggest you bring 400 Euro cash per person
    Poland – Zlotych are used
    Turkey – Lira are used
    Budapest, Hungary – Forint are used however, they will accept Euro’s but give change in Forints
    In Scotland – We suggest you bring 200 pounds sterling per person
    In the Holy Land and Medjugorje – American dollars are used.
    In addition, bring your credit card & your ATM card to obtain money at all destinations.
  7. Can I plug in my cell phone, CPAP machine or other electronics?
    Obtain an electric outlet adapter for Overseas. If you have a CPAP machine, please make sure you bring an extension cord as outlets are not always beside the bed.
  8. How much luggage can I bring?
    Checked-in Luggage has to be less than 50 lbs. Inter-European flights may vary with the weight requirement. Please check with your airline provider.
  9. Can I bring a carry-on bag for the airplane?
    Carry-on Luggage needs to fit in the overhead compartment with a total Length + Width + Depth equal to 45 inches, including wheels. Inter-European flights may vary with the size of the carry-on luggage. Please check with your airline provider.
  10. What kind of clothes do I wear?
    Comfortable, casual dress ONLY. Please, NO NEW SHOES. Sneakers are acceptable.
  11. Do I need a visa?
    Passengers with a US passport will only need a Visa if visiting Turkey, which can be provided at the airport upon arrival for a small fee.
  12. Can I change my airline ticket?
    The tickets we purchase may not be upgradeable even for economy plus.  Once the trip has been paid in full and the airlines have been chosen, we can inform the customer of the cost difference if any kind of upgrade is so desired.  Please note that once reservations are made with the airlines, additional fees may occur if changes are requested.
  13. Can I pick my airline seats?
    At Proximo Travel, LLC, we do our best to accommodate all of our guests; however, airlines do reserve the right to assign seating the day of departure due to last minute changes.  They reserve special seating for health and/or other special needs.  Check in early to ensure your special request for seating can be met.  Proximo Travel, LLC, cannot guarantee your seating request as it is at the discretion of the airlines.
  14. Do I need a passport?
    Yes, a passport needs to be valid for at least 6 months from the date of your trip’s departure. You don’t need to bring your driver’s license unless you plan on renting a vehicle either before/after the tour. Please make a copy of your passport and carry it with you separately from your passport.
  15. Can I do laundry?
    You will not have time to do laundry. You may hand wash clothes, if necessary.
  16. How do I call when I’m on my trip and where can I get calling cards?
    Calling cards are available overseas; do not buy them in the USA. In Italy, you can purchase international calling cards to the USA from a Tabaccheria (type of convenience store in Italy). Calling from Europe to the USA requires a 001 prefix.
  17. When I reach my destination, is there someone there to meet me?
    Upon arrival at your trip destination, obtain luggage and exit the baggage area. Outside the baggage claim doors, a representative will greet you with a Proximo Travel sign. If your flight is delayed or you cannot locate the Proximo Travel representative, please contact your tour guide at the number provided in your final packet before proceeding.
  18. Can I bring a purse or backpack to carry things around?
    Yes, please keep all bags, purses or backpacks close and in front of you at all times!
    Women ~ please bring purses with zippers and not open bags. However, money belts or fanny packs are strongly recommended! If touring the Vatican and St. Peter’s Basilica; backpacks and shopping bags are not allowed. Please remember to leave these items in your hotel room!
  19. How do I turn on the lights or AC unit in my room?
    Lighting and AC units in hotel rooms are controlled by the keycard that opens the door to your hotel room.
  20. Can I use my ATM card?
    Yes, you can use your ATM card. ATM’s in Italy are defined as BancoMat.
    Please remember to let your bank know you will be out of the country. Some ATM’s in Europe do not allow PIN numbers that begin with the number “0”. Please change your ATM PIN number, if needed.
  21. Can I send letters or post cards to family?
    Yes, you will have time on some days to purchase postage stamps and/or post cards. If traveling to Italy, we strongly suggest you purchase your postage stamps in Vatican City and also mail correspondence from there.
  22. Can I drink the water?
    No! As a precaution, please do not drink the water. Water bottles are available at markets or they are available on our bus for 1 euro (throughout Europe). In the Holy Land, water is available on the bus as well for a nominal fee.  Please remember that brushing your teeth with tap water is acceptable and safe.
  23. Can I get my boarding pass before I arrive at the airport?
    Some airlines do allow you to check-in and print boarding passes from the website within 24 hours of departure. Please remember not all airlines or airports allow you to check-in or print your boarding pass before your departure. We suggest you check-in and get your boarding pass at the airport desk three hours before departure.
  24. Can I use the restroom while on the tour bus?
    No, our tour buses do not have restrooms; however, we do make frequent stops to allow for bathroom use as necessary.
  25. Is there assigned seating on the bus?
    No, we want all our passengers to be comfortable and sit with whomever they choose. However, the first row of the bus is reserved for the priest and tour guides.
  26. What about medication?
    All medication should be in its original labeled containers, including vitamins and placed in your carry-on luggage. DO NOT put medication in your checked-in bag. If you are a diabetic and require your vials to be refrigerated, please take a frozen icepack with you, place it and the medication in a waterproof container.
  27. What about liquids?
    All carry-on liquids must be in 3oz vials to be placed in carry-on luggage. If you wish to carry liquids larger than 3 oz., they must be placed in your checked-in luggage.
  28. What is the weather going to be like for my trip?
    Please refer to the following website for more detailed information: www.weather.com
  29. How should I dress for masses or when I visit a church?
    Please keep in mind that when attending masses, women should have their shoulders and knees covered. Men should wear long pants and a collared golf shirt. No jeans or t-shirts please.
  30. When do I get my luggage?
    When departing from the USA, you will check your luggage. You will not see it until your final arrival at your destination, at which time you will proceed through customs. When departing back to the USA, you will have to pick up your luggage at the FIRST arrival city in the USA, go through customs, and recheck your luggage if necessary to get onto another flight for your final destination.
  31. Why do I have to be at the airport 3 hours in advance of departure?
    Airlines reserve the right not to assign seats until you check-in due to many last-minute changes on the day of departure.
  32. How do I make a phone call from the list provided of emergency contacts or hotels locally within the country that I am visiting?
    You are provided numbers for all overseas contacts with a 011 prefix.  Drop the 011 prefix and use the remaining numbers to make the phone call.
  33. What if my information is incorrect on my ticket or paperwork?
    You must notify us IMMEDIATELY if at any time you notice a misspelling of your information. Please note that if your name is incorrect on your ticket you may not be able to pass through TSA. We only purchase tickets after we have received your Mandatory Liability Form and/or after we receive your passport. If your name is incorrect on your Mandatory Liability Form and therefore incorrect on your ticket you may be responsible for name change fees and any other additional fees enforced by the airlines.