DEPOSIT AND REGISTRATION
A $500 per person non-refundable deposit is required at the time of booking with a completed reservation application. Fax, internet, e-mail, or phone reservations are welcome. Full payment is due 120 days prior to USA departure date. If a booking is made within 120 days of departure, full payment is required at the time of booking.
FORM OF PAYMENT
Bank/Certified/Travelers Checks and Money Orders are accepted forms of payment at any time. Personal checks are acceptable if received more than 30 days prior to departure date. You may also make Direct Credit Card Payments on line at www.proximotravel.com (American Express, Discover, Visa and MasterCard). In order to expedite the processing of deposits and final payments, please note the departure date and name of trip on all checks. Every reservation must be accompanied by a signed application. Returned checks will incur a $50 service fee. In case of computer or human billing error, we reserve the right to re-invoice participants with corrected billing.
Rates shown on the website are based upon double or twin occupancy and are as per each program’s inclusions show. All prices are shown in U.S. Dollars. Prices cannot be guaranteed for last minute sign-ups do to elevated airline prices. However, we try our best to stay as close as possible to the posted price.
Items of a personal nature, such as telephone calls, mini bar, laundry, food, beverages or alcohol not included with breakfast or dinner (these extra items will be billed to you before leaving the hotel or restaurant); room service, lunch, and optional activities. Travel Cancellation Protection Policy (optional) $200, portage at airports, excess baggage fees and passport or visa fees.
PASSPORTS, VISAS, TRAVEL DOCUMENTS
A valid US passport is required for travel for US citizens. If you do not have a valid passport please contact your closest passport office or visit; http://travel.state.gov/passport/passport_1738.html for more information. Passports must be valid at least 6 months after the return date. U.S. or Canadian citizens do not need to obtain visas for most countries Proximo Travel, LLC services. For all other nationalities, please consult the country of travel’s consulate. When and if a Visa is required, it is the passenger’s responsibility to obtain one. Cancellations due to lack of appropriate travel documents will incur usual penalties.
Final documents are issued upon receipt of final payment only and within 30 days of departure. Documents are not guaranteed if final payment is not received on time. Upon receipt of your documents, you are responsible to check your itinerary, spelling of your name, dates, times and other important information to insure their validity. Should your final documents have any errors, it is the passenger’s responsibility to contact Proximo Travel, LLC immediately.
Proximo Travel, LLC and suppliers contracted for services reserve the right to refuse to accept or retain any person whose behavior is deemed likely to affect the smooth operations of a tour, or adversely affect the enjoyment or safety of other passengers. Proximo Travel, LLC, its agents, and suppliers shall be under no liability to any such person for refund, compensation, repatriation or any other matters arising.
CANCELLATIONS AND REFUNDS
Once a deposit or partial/full payment has been received, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received. In addition, no refunds are given without purchase of our Travel Cancellation Protection Policy. If our Travel Cancellation Protection Policy is purchased, a full refund, less deposit, is given if terms of the Travel Cancellation Protection Policy are met.
Additionally, once tickets are issued (approximately 4-6 weeks prior to departure), the ticket value is non-refundable. Requests for a refund must be in writing (mail, fax or e-mail). Phone calls cannot be used as a form of cancellation. It is the individual’s responsibility to confirm Proximo Travel’s receipt of cancellations regardless of their form. Refunds will be issued within 30 to 60 days of receipt and pending return of airline tickets and receipt of written notice of cancellation. Refunds for payments made by credit card are subject to an additional 3.5% fee. No change of names or substitutions is permitted. No refund or cancellation fees will be waived due to death or sickness.
*special trips & events may have additional cancellation penalties such as a $500 non-refundable deposit. Please carefully review the terms and conditions for each trip as per the trip website prior to reservation.
TRAVEL CANCELLATION PROTECTION POLICY
- Additional $200 per person for full balance coverage up to last minute before date of departure from USA
- The Deposit is always non-refundable
- Travel Cancellation Protection does not cover ANY pre-existing medical or psychological condition(s). If a passenger has a medical or a psychological condition(s) prior to booking their trip, Travel Cancellation Protection does not entitle them to a refund if they cancel the trip because of any medical or psychological complications associated with their illness and their inability to travel
- Travel Protection does not cover any medical complications while passengers are traveling. Travel Cancellation Protection is a cancellation policy and NOT a medical or psychological insurance. If any medical or psychological complications take place while traveling, Travel Cancellation Protection does not cover any expenses in case the passenger(s) need to come back home before the end of the trip
- If a priest chooses to cancel his trip with us for any reason; Proximo Travel, LLC is not responsible for this cancellation and a new priest will be assigned to this trip. This is NOT a valid excuse for a refund or trip cancellation of any passengers.
- Any extra costs associated with your trip are not refundable under the Travel Cancellation Protection Policy. Extra cost may include but are not limited to the following: Upgrade of airline ticket, extended stay at a specific location (either associated with this trip or elsewhere of your choosing), and/or upgrade or extended stay at hotels.
- These are the valid reasons for cancellation that you will be covered under Travel Cancellation Protection: personal illness, surgery, incident incurring physical inability to travel, and death in the immediate family (God forbid)
- You must provide proof of your situation to be eligible for a refund prior to departure from the USA. In case of illness, a doctor’s note is necessary. A generic letter from a doctor is not acceptable: There must be proof that something specific happened that prevented the passenger from traveling on the departure date. All necessary documents need to be submitted BEFORE USA departure. There will be a follow up if a note is received to make sure that the medical or psychological condition(s) is not a pre-existing condition
- A note from a doctor who is related to the passenger (whether it is a family member or a friend) will not be accepted because of a conflict of interest. Each traveler is responsible for expenses in cases where Proximo Travel, LLC has no control over events (i.e. missed flight because of a highway accident, weather, war, etc)
Air transportation is in economy class on IATA-approved carriers. Ticketing must be completed no later than 14 days prior to departure. All travel is subject to the airlines terms of carriage. Proximo Travel, LLC is not responsible for any cancellations, loss, delays, injury, illness, or expenses incurred due to actions made by the airlines. For any issues which arise in relation to airline service complaints and compensation should be addressed to the specific carrier.
AIRPORT TAXES, FEES & FUEL CHARGES
Proximo Travel, LLC does not charge for airport taxes, fees & fuel charges.
Random seats are assigned for all group participants. If you would like to secure a specific seat, or sit with a travel companion please advise us of such request at the time of booking, we will make an effort to accommodate you, however we cannot make any guarantees. If you must have a specific seat, we recommend you to be at the airport at least three hours prior to departure and arrange the seat assignment with your airline’s gate agent. Bulkhead and exit row seating can never be requested prior to the day of departure. Proximo Travel, LLC can never guarantee specific seats, which are at the discretion of the airline & are pending availability, subject to aircraft/seat map changes.
Transfers from and to the airports are NOT included in Land Only costs. If you chose to purchase a Land Only package and arrange your own domestic or international flight independently of us, be advised that Proximo Travel, LLC is not responsible for domestic or international flights or transfers of any kind. Booked or purchased items outside of Proximo Travel, LLC is the sole responsibility of the client. However, passengers arriving at the same time as the group traveling by air are more than welcome to join the group on the bus to the hotel.
Our programs include group round-trip transfers. Pilgrims or passengers who choose to purchase a trip and deduct $800 from the cost for a land only package, and are arriving or leaving independently must transfer at their own expense. Expenses incurred for transfers due to lateness of flights are at the expense of the passenger and may be claimed for reimbursement from the airlines. No smoking is allowed on motor coach.
Hotel accommodations are based on twin-bedded or double rooms. Proximo Travel, LLC reserves the right to substitute similar category hotels without prior notice.
PRIVATE ROOMS and SINGLE SUPPLEMENT
A limited number of single rooms is available (on request basis only) at the supplement price of $700. If passengers are traveling alone and wish to have Proximo Travel, LLC assign a roommate, we will do our best, however, if we do not succeed in assigning a same sex roommate for you, we will provide you with a single room free of charge.
All trips include two meals per day (breakfast and dinners) which are served at your hotel or local restaurants. Wine is included with dinners. In the event that you choose not to have a meal, there is no refund for unused meals. Although we cannot guarantee, we will try and accommodate each special meal request on flights as well as at hotels. Please advise us of such a request at the time of booking. We cannot guarantee that special meal/diet requests can be met.
Each tour participant is permitted to bring one checked suitcase, one small carry-on bag (8″ x 14″ x 22″), and one personal item (i.e. purse, laptop case). In general, the airlines permit 1 checked bag weighing up to 50 lbs (23 kg) and maximum dimensions of 62 in (158 cm) calculated by adding the length + the width + the height of the bag. Please check with your specific airline to verify the size and weight allowances. Proximo Travel, LLC is not responsible for the loss of, theft of, delay, or damage to a participant’s belongings.
Proximo Travel, LLC acts as a tour operator. The suppliers providing transportation, sightseeing arrangements and hotel accommodations for the tour program are independent contractors and are not agents or employees of Proximo Travel, LLC. All coupons, receipts and tickets issued are subject to the terms and conditions specified by suppliers. By utilizing the service of the suppliers, you agree that Proximo Travel, LLC will not be liable for any change in flight or itinerary schedule, strikes, delay, acts of governments, fires, riots, theft, pilferage, epidemics, quarantine, medical or customs regulations, accident, loss, injury, or damage to you or to those traveling with you in connection with any accommodations, transportation or any other services or resulting directly or indirectly from any occurrence or conditions beyond its control, including defects in vehicles, breakdown in equipment, thefts, delay or cancellation of or changes in itinerary for any act, omission, or event during the time you are on board the aircraft. Neither Proximo Travel, LLC and/or agents of the airlines concerned are to be held responsible for the late arrival of passengers at airports or hotels due to inclement weather, nor are they to be held liable for payment or any refund for transfers or unused hotel accommodations or meals occasioned by such late arrivals at the hotels holding rooms as confirmed itineraries. Passengers must bear all such losses or expenses. To guard against unforeseen health or other circumstances, we recommend you purchase our optional Travel Cancellation Protection Policy. Proximo Travel, LLC is not responsible for circumstances beyond its control. In circumstances where trip cancellations resulting from the inability for trip to depart as scheduled, such as cancellations due to acts of war and/or terrorism, war, God, or nature takes place, Proximo Travel, LLC will seek to reschedule your trip and if we are unable to reschedule will offer a full refund. Though every effort will be made to follow the itinerary, it should be considered as an indication of the tour, rather than a contract of places to be visited. Occasionally local religious holidays, national days, traffic conditions and other events may necessitate changes in the sequence of visits or the missing of certain visits. We will have daily Mass and strive to be in places as indicated. However, sometimes this is not possible as the site may not be available for Mass or itinerary changes are forced upon us. In this case, an alternative site for Mass will be arranged.
SPECIAL MEDICAL CONDITIONS FOR THOSE WHO NEED SPECIAL ASSISTANCE
You must report any disability requiring special attention to Proximo Travel, LLC at the time of registration for any tour. We make every effort to accommodate disabled passengers by reserving for them wheelchair assistance at airports and handicap accessible rooms where available, however, we cannot guarantee and are not responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Be aware that all of our tours are operated outside the U.S. where the Americans with Disabilities Act is not applicable and facilities for disabled individuals are limited. Most transportation services, including the touring motor coaches, are not equipped with wheelchair ramps or lifts. We regret that we cannot provide individual assistance to any tour participant for walking, dining, while in their room, on flight, getting on and off motor coaches and other vehicles, or other personal needs. A qualified and physically able companion(s) must accompany travelers who need special assistance. It is the passenger’s responsibility to arrange for such assistance prior to making their reservations. Motorized scooters are unsuitable and impossible to accommodate. Proximo Travel, LLC is not responsible for any medical condition that occurs prior, during or after the tour. Additionally, airlines are not able to guarantee or provide assistance for disabled travelers including special seating. Pregnancy, Breast-Feeding, and Travel Pregnant women considering international travel should be advised to evaluate the potential problems associated with international travel as well as the quality of medical care available at the destination and during transit. A pregnant woman is advised to travel with at least one companion; during her pregnancy, her level of comfort may be adversely affected by traveling.
Travelers who are less than 18 years old on the departure date must be accompanied by an adult. Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel including the dates of travel. We also suggest that you contact the appropriate consulate and airlines because they may have additional requirements. For the purposes of Proximo Travel, LLC trips, an infant is defined as anyone who is under the age of 24 months for the entire duration of their trip. A child is defined as any one between the ages of 24 months and 11 years for the entire duration of their trip.
Please be aware that during your participation on tours operated by Proximo Travel, LLC, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Proximo Travel, LLC does not have liability regarding provisions of medical care or the adequacy of any care that may be rendered. Proximo Travel, LLC is not responsible for compensation for cities/sites omitted from the itinerary due to circumstances beyond its control.
SERVICE INQUIRIES AFTER THE TRIP
If upon returning from your trip, you wish to inquire about any services provided, please ensure that all correspondence is received by Proximo Travel, LLC, 857 West Boylston St. Worcester, MA 01606, within 45 days of the tour completion date. This will enable us to make a timely investigation.
TOUR CANCELLATION BY OPERATOR
Be clearly advised that from time to time, a tour departure may be cancelled due to lack of participation. In such case, the operator’s sole responsibility is to provide a full refund. Proximo Travel, LLC is not responsible and does not assume responsibility for any additional costs or any fees relating to the issuance and /or cancellation of air tickets or other arrangements not made through Proximo Travel, LLC. Cancellations due to state travel advisories and/or state travel warnings, Acts of War, War, Terrorism, Acts of God, Natural Disaster or any other circumstance outside the control of Proximo Travel, LLC, are not the fault of Proximo Travel, LLC. Great effort will be made to accommodate travelers to another trip or to revise an itinerary, however, cancellation for any of these reasons will not be eligible for refund.
Proximo Travel, LLC is not responsible for typographical or printer’s errors including errors in trip costs. We reserve the right to re-invoice or correct billing at any time.