FAQ’s

  1. How will I receive my ticket? Tickets are Electronic. Expect a receipt with your ticket number, NOT a Paper Ticket in your Final Package. The e-ticket receipt number, Airline Reservation Code and Confirmation Code directly corresponds to your boarding pass. Go to the ticket counter of the airline and check-in three hours before your scheduled flight to obtain your boarding pass.
  2. Why do I have to be at the airport 3 hours in advance of departure? Airlines reserve the right to not assign seats until you check-in, due to many last-minute changes on the day of departure, as well as flight schedule changes due to delays, cancellations, etc.
  3. Can I get my boarding pass before I arrive at the airport? Some airlines do allow you to check-in and print boarding passes from their website within 24 hours of departure. Please remember that not all airlines or airports allow you to check-in or print your boarding pass before your departure. We suggest you check-in and get your boarding pass at the airport counter three hours before departure, regardless of the size of the airport.
  4. Is my airline ticket upgradeable or can I apply my points towards my ticket? If you desire to upgrade your ticket, you need to notify us immediately. Once the ticket is purchased, they are non-upgradeable and non-refundable. If you wish to have an upgrade to first class/business class, it will cost a minimum of between $4,000.00 and $6,000.00, for which payment must be made at time of booking. For certain class tickets, upgrades may be possible, but most often they are not. It is highly recommended that you contact us within 30 days of registration, before your ticket is purchased for these upgrades. There is never a time when your points can be applied to the tickets we have purchased. You must choose the LAND ONLY option ($800 credit) and use your points. Please note that when you choose the LAND ONLY option, you are responsible for your own airport transfers overseas.
  5. Can I change my airline ticket once purchased? Once reservations are made with the airlines and the ticket is purchased, additional fees will be incurred for any change requested. There is a minimum change fee of $300.00 plus the airfare cost difference.
  6. What if my information is incorrect on my ticket or paperwork? You must notify us IMMEDIATELY if at any time you notice a misspelling of your information. Please note that if your name is incorrect on your ticket, you may not be able to pass through TSA. You are responsible for providing us with your name as it appears on your passport at the time of registration. The Mandatory Liability Form will need to reflect your name as it appears on your passport. If not submitted within ten days, or submitted incorrectly, you will be responsible for name change fees and any additional fees enforced by the airlines. It is imperative that the first name and last name appear exactly on your airline ticket as it is on your passport. If the middle name is misspelled or not included on your airline ticket but is on your passport, there is no need to worry or be concerned. Please contact us with this information so that we can add it to your airline record. The ticket will not have to be reissued and you will not be prevented from taking the flight.
  7. Can I pick my airline seats? We do not take seat requests due to the airlines rule that they can change seating assignments up until time of boarding. The best way to secure the seat you wish is to show up at the airport 3 hours before your flight departs and tell the airline employee the seat you want when you check in and received your boarding pass.
  8. Do airline mergers affect my flight? Yes, they may affect changes in your flight schedule, long layovers, and cancellation of flights from what was originally booked. Please note that these changes are beyond our control.
  9. What is the typical upcharge for Business/First Class? The average upcharge is between $4,000 and $6,000 per person which must be paid in advance once a price has been determined. Please notify us upon registration.
  10. Can I use my frequent-flyer points for airfare and upgrades? If you wish to use your points, then you must obtain your own airfare ~ LAND ONLY. There will be a credit of $800.00 per person and you will be responsible for your own airport transfers while overseas.
  11. Can I earn frequent flyer miles? Yes, all travel can be posted to your frequent flyer mileage account. You will need to notify the airline prior to departure of your itinerary and confirmation/reservation code. This can be accomplished at time of airport check-in.
  12. Is there a charge to depart earlier/later than the rest of the group? Yes, there is a nominal fee for this deviation which includes earlier/later departure, departures from different cities, meeting family/friend at gateway city, flying a specific routing, choosing a specific airline, etc.
  13. What are the definitions of ‘checked in required’ or ‘confirmed’? It means that you need to go to the airline counter and check-in. At the time of purchase, seating assignments were not available due to the airlines control of reserving 30% of the seats. Most foreign airlines do not assign seating to anyone until the date of departure. Your seat is always confirmed and guaranteed. Please note that seating will be assigned at airport check-in.
  14. What is the definition of ‘pending’? It means that your reservation is confirmed but that the specific seating requirement desired is pending. Please note that seating will be assigned at airport check-in.
  15. Why don’t I have a seat assignment? Please note that most foreign airlines such as Alitalia, British Airways, etc. do not assign seating until the day of departure.
  16. What happens if my flight gets cancelled or delayed? It will be the responsibility of the airlines to book you on the next flight out of the country to your destination either with their airline or another airline. Please notify Proximo Travel from the USA before your overseas departure with your new arrival time and flight number. This is important so that we can notify the tour guide in advance and have a Proximo Travel representative meet you at the airport.
  17. What if I don’t seem to have enough time between connections? All flight connection times are ‘legal flight connections’ set forth by the airlines. If you are unable to make the connection due to a delay or cancellation, the airline is solely responsible for booking you on another flight with their airline or another airline. They have to protect you. Proximo Travel has no control over this. Please note that the Proximo Travel tour guides will be made aware of your delay, provided you notify us before departure from the USA, and they will ensure that you are accommodated upon your arrival to your destination.
  18. What is the usual time of departure from the USA to Europe/Israel and return from Europe/Israel? East coast departure from the USA is in the evening for early arrival the following day (Europe) or mid-afternoon arrival the following day (Israel). Departure from Europe is early morning for same day arrival in the USA. Departure from Israel is very late evening or early morning for same day arrival in the USA. Any change in this would incur a deviation fee.
  19. Why are airlines now offering a fee to purchase a guaranteed seat? This is solely the policy of the airlines. This cost is between $50.00 to $100.00 per segment. Proximo Travel purchases airline tickets with guaranteed seating without this additional fee.
  20. What if I need to transfer my trip after the airline tickets have been purchased? If the ticket was purchased as a group ticket, we can’t save the ticket for one year. The standard international change fee is $300. 00. There is also an airfare difference fee which could range from as little as $25.00 to more than $500.00. These statements are assuming the same departure and arrival cities as originally booked.
  21. Do I need a passport? Yes, a passport needs to be valid for at least 6 months past the date of your trip’s departure. You don’t need to bring your driver’s license unless you plan on renting a vehicle either before/after the tour. Please make a copy of your passport and carry it with you separately from your passport.
  22. Do I need a Visa? Due to new E-Visa Regulations set forth by Turkey, it is important that you obtain a visa. Please visit the following website for more information: https://turkey.usembassy.gov/acs_tourist_visas.html. This is the responsibility of the passenger.
  23. Do I need to complete a Mandatory Liability Form? Yes, you are required by Proximo Travel, LLC to complete this form and attach a copy of the identification page of your passport within 10 days of registration. This is critical for purchasing airline tickets. Without it, you will be unable to travel on the pilgrimage.
  24. When do I get my luggage? When departing from the USA, you will check your luggage. You will not see it until your final arrival at your destination, at which time you will proceed through customs. When departing back to the USA, you will have to pick up your luggage at the FIRST arrival city in the USA, go through customs, and recheck your luggage if necessary to get onto another flight for your final destination.
  25. How much luggage can I bring? Proximo Travel, LLC provides for one piece of checked in luggage per passenger. Any additional pieces of luggage or luggage which exceeds the maximum weight limit will be an additional charge incurred by the passenger and not at Proximo Travel, LLC’s expense. For specific weight and size requirements please check with the airline carrier you have been assigned.
  26. Can I bring a carry-on bag for the airplane? Carry-on luggage needs to fit in the overhead compartment with a total Length + Width + Depth equal to 45 inches, including wheels. Inter-European flights may vary with the size of the carry-on luggage. Please check with your airline provider.
  27. What about liquids? All carry-on liquids must be in 3oz vials to be placed in carry-on luggage. If you wish to carry liquids larger than 3 oz., they must be placed in your checked-in luggage. If you have a CPAP machine and require distilled water, please take the distilled water with you from the USA and put it in your checked-in luggage. Distilled water is not readily available overseas.
  28. What about medication? Proximo Travel, LLC recommends that all medication should be in its original labeled containers, including vitamins, and placed in your carry-on luggage. DO NOT put medication in your checked-in bag. If you are a diabetic and require your vials to be refrigerated, please take a frozen icepack with you; place it and the medication in a waterproof container. The TSA does not require medication to be in labeled containers; however, some state laws do require this. Since there is no guarantee that you will not be flying into or leaving from one of these states; we recommend original labeled containers. If you need your medication refrigerated, please note most hotel rooms contain a small refrigerator, otherwise hotels can make alternate accommodations for you. Responsibility for refrigerated medication is born solely by the traveler.
  29. When I reach my destination, is there someone there to meet me? Upon arrival at your trip destination, obtain your luggage and exit the baggage area. Outside the baggage claim doors, a representative will greet you with a Proximo Travel sign. If your flight is delayed or you can’t locate the Proximo Travel representative, please contact your tour guide at the number provided in your final packet before proceeding.
  30. Am I charged extra for paying with Credit/Debit Card? Deposits and the Single Supplement option picked at the time of sign-up may be paid for with Cash, Check, Credit Card, and Debit Cards. Non-refundable $500 deposit per person is due upon sign-up. Airfare Deposit payment of $1,000 must be made to Proximo Travel, LLC no later than 30 days after trip registration. It can be paid only by cash, personal check, cashiers check, or money order. Balance is due 120 Days before USA Departure Date. This payment can be made only by cash, personal check, cashiers check, or money order. There is a charge of $300.00 late fee penalty per person if paying balance within the 120 day mark. This does not apply to people who sign up last minute, that is within the 120 day mark. Fee can be waived if payment is sent overnight and we are notified of tracking number.
  31. What amenities are at the hotels? All Hotels are 4 and 5 Star Hotels: they have hair dryers, toiletries, personal safe, etc.
  32. Can I do laundry? You will not have time to do laundry. Proximo Travel, LLC will not be able to delay any group departures in order to wait for clothes to be returned if sent out for laundering. You may hand wash clothes, if necessary.
  33. How do I turn on the lights or AC unit in my room? Lighting and AC units in hotel rooms are controlled by the keycard that opens the door to your hotel room.
  34. What are the hotels like? Many hotels were once grand residences with each room offering its own unique décor and ambiance. Because of this, the size of the rooms may vary, giving each passenger their own unique experience. Rooms are randomly picked and cannot be selected upon arrival.
  35. Why does my Final Package shows more than one hotel for the same location. Is my group going to be split up? Approximately 10 days before departure, the hotel will be finalized and we make every effort for the group to be in the same hotel. This late notification is due to last-minute registrations.
  36. Can I bring a curling iron or an iron for my clothes? Irons and flat or curling irons are not permitted in the hotels as they are a fire hazard.
  37. What type of currency do I need? The following locations accept Euro – We suggest you bring 400 Euro cash per person Italy, France, Spain, Portugal, Austria, Greece, Ireland. The following locations accept Euros. However, change is returned in the local currency: Switzerland, Budapest, Hungary In Poland – Zlotys are used In Turkey – Lira are used In Scotland – We suggest you bring 200 pounds sterling per person In the Holy Land – American dollars are used but change is given in shekels. Bring no denomination larger than a $20 and $25 one’s in the Holy Land. In Russia, the Russian ruble is used In addition, bring your credit card & your ATM card to obtain money at all destinations.
  38. Can I plug in my cell phone, CPAP machine or other electronics? Obtain an electric outlet adapter/converter for overseas. If you have a CPAP machine, please make sure you bring an extension cord as outlets are not always beside the bed.
  39. What kind of clothes do I wear? Comfortable, casual dress ONLY. Please, NO NEW SHOES. Sneakers are acceptable. Please note that at all religious sites, women must have their shoulders and knees covered. Denim blue jeans are acceptable.
  40. What is the cost for taking a child under the age of 2? The cost for taking a child on one of our pilgrimages is $1,000.
  41. How do I call when I’m on my trip and where can I get calling cards? Calling cards are available overseas; do not buy them in the USA. In Italy, you can purchase international calling cards to the USA from a Tabaccheria (type of convenience store in Italy). Calling from Europe to the USA requires a 001 prefix. When using the calling card from your hotel room, please be sure to use the toll-free number and not the local number on the card of available numbers.
  42. How do I make a phone call from the list provided of emergency contacts or hotels locally within the country that I am visiting? You are provided numbers for all overseas contacts with a 011 prefix. Drop the 011 prefix and use the remaining numbers to make the phone call.
  43. Can I bring a purse or backpack to carry things around? Yes, please keep all bags, purses or backpacks close and in front of you at all times! Women ~ please bring purses with zippers and not open bags. However, money belts or fanny packs are strongly recommended! If touring the Vatican and St. Peter’s Basilica; backpacks, over-sized handbags or pocketbooks, and shopping bags are not allowed. Please remember to leave these items in your hotel room!
  44. Can I use my ATM card? Yes, you can use your ATM card. ATM’s in Italy are defined as BancoMat. Please remember to let your bank know you will be out of the country. Some ATM’s in Europe do not allow PIN numbers that begin with the number “0”. Please change your ATM PIN number, if needed.
  45. Can I send letters or post cards to family? Yes, you will have time on some days to purchase postage stamps and/or post cards. If you are traveling to Italy, we strongly suggest you purchase your postage stamps in Vatican City and also mail correspondence from there.
  46. Can I drink the water? No! As a precaution, please do not drink the water. Water bottles are available at markets or they are available on some of our buses for 1 euro (throughout Europe). In the Holy Land, water is available on the bus as well for a dollar. Please remember that brushing your teeth with tap water is acceptable and safe. Water provided in pitchers in restaurants is also safe to drink.
  47. Can I use the restroom while on the tour bus? No, our tour buses do not have restrooms; however, we do make frequent stops to allow for bathroom use as necessary.
  48. Is there assigned seating on the bus? No, we want all our passengers to be comfortable and sit with whomever they choose. However, the first row of the bus is reserved for the priest and tour guides. Seating is always first come, first serve.
  49. What is the weather going to be like for my trip? Please refer to the following website for more detailed information: www.weather.com
  50. What if I need wheelchair assistance during the tour and is there an additional fee? It is imperative that you bring a companion with you that can push you in a wheelchair. We cannot have the tour guides pushing wheelchairs. If you bring someone and they cannot push you in the wheelchair, you may miss certain parts of the trip. Please notify us if you require a wheelchair so that we can plan on having one available for you. There is a $150 charge for wheelchair rental during the trip. Please note that wheelchair access may not be available at all sites.
  51. What if I need wheelchair assistance at the airport? Notify us at time of registration and we will provide you with either wheelchair or airport assistance at the airport on all segments of the flight. There is no charge for this.
  52. What is the average cost of lunch? The average cost of lunches can range from as little as $5.00 to as much as $25.00 or $30.00 per person depending upon whether you wish to purchase a light lunch such as a Panini or pizza versus a sit-down meal at an elegant restaurant. On average, the recommendation is between $10.00 to $12.00 per person.
  53. Can I use Traveler’s Checks? No. Traveler’s Checks cannot be redeemed easily overseas. We strongly recommend that you convert US currency to the currency of the country you are visiting in addition to bringing a credit card and an ATM card.
  54. Do I need health insurance overseas? Every country has their own health plan. It is best to check with your own health insurance company for coverage while overseas or purchase foreign health insurance coverage if it is not covered.
  55. How do I retrieve a personal item that has been left at the hotel? Please contact the hotel directly and have them verify if it has been found in their ‘lost and found’ via email or phone. Unfortunately, Proximo Travel, LLC can only give limited support as we have many trips and locations which we visit.
  56. How do I track a package that I have mailed from overseas? It is the passenger’s responsibility to obtain a tracking confirmation number from where you have mailed your package.
  57. Are passport cards valid for overseas travel? NO, they are not valid for overseas travel. You must obtain a passport book to travel overseas.
  58. What do I do if I’m charged for something that was supposed to be included in my tour price? If for any reason you have been charged for anything overseas through the mistake of the vendors (charges that are included in the Proximo Travel price and therefore should not be charged to you), there is no need to panic. Make sure you obtain a receipt stating what it was for and the amount and send it to us and we will reimburse you.
  59. Do I need to send into the office a copy of every page of my passport? No, you only need to send a copy of the first page that contains your information and picture.